CatholicCare Sydney is a leading not-for-profit agency supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion, and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community. CatholicCare is the official social services agency of the Catholic Archdiocese of Sydney and also a certified Family Friendly Organisation.
The opportunity
- Lead the adult safeguarding portfolio, driving best practice in incident and complaints management across diverse service areas.
- Ensure compliance with NDIS and Aged Care Quality and Safety Commission standards, supporting strong governance and regulatory outcomes.
- Champion a trauma-informed, client-centred approach to feedback and complaint systems that reflect the needs of children, families, and older Australians.
- Promote a culture of transparency and continuous improvement, working closely with the Child Safeguarding Specialist to embed cohesive safeguarding practices.
About you
- Demonstrated experience in incident and complaints management. This would be highly regarded if within the social services, disability, aged care or related sectors.
- Strong knowledge of NDIS and Aged Care Quality and Safety Commission requirements and adult safeguarding principles.
- Ability to work collaboratively, lead investigations and manage sensitive situations with discretion and professionalism.
- Relevant tertiary qualifications in social work, community services, health, or related fields highly regarded.
What’s on Offer
This is a permanent full time role, based in Lewisham with the option of 2 WFH days and the flexibility to work from other CatholicCare Sydney locations. You will receive a competitive salary + salary packaging, professional development, a supportive team environment and the ability to influence organisational practices.
How to Apply
For a confidential discussion or role related questions, please contact Josh Kyle of The Orchard Talent Group:
M: 0426 634 234
E: Josh@orchardtalent.com.au.
To apply please submit your current CV via the link. Please note applicants must have a legal right to work in Australia.
The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.
