CatholicCare is the social services agency of the Catholic Diocese of Wollongong, covering the Illawarra, Shoalhaven, Macarthur and Southern Highlands regions. They work with the whole community, supporting people to have positive relationships and connected lives, achieve the dignity of self-reliance and realise their full potential.
CatholicCare advocates for social equality and prioritises the needs of the most vulnerable and are committed to being an inclusive organisation who help anyone in need, regardless of religious beliefs.
Their services include Counselling, Foster Care, Family Support Workshops, Ageing and Disability Programs and Support, Marriage & Relationship Education and Children's Contact.
The Opportunity
Reporting to the Chief Executive Officer and leading a team of three, as the Executive Manager, Client Experience, Marketing & Communications you will:
- Develop and deliver a customer-centric marketing strategy;
- Drive increased understanding of the client experience to support organisation-wide goals of continuous improvement;
- Translate market evidence into strong brand campaigns based on the EVP;
- Leverage digital and other channels to increase effectiveness of marketing strategies including brand recognition and reputation;
- Build marketing and communication capability to partner with business to drive business growth and sustainability; and
- Be a key contributor to the ELT delivering on organisational priorities.
For this appointment, you will be an experienced senior marketing professional with the following skills:
- Proven people management and cross functional team leadership expertise;
- Strong strategic marketing skills; ability to translate strategy into actionable campaigns across social media and public relations platforms with measurable outcomes;
- Superior generalist marketing ability with a flair for customer experience and brand development and implementation;
- Experience using internal communications channels to complement social media campaigns;
- Proven ability leveraging data to support data-driven recommendations and decision-making;
- Strong innovative and solutions thinker with a continuous improvement focus;
- Excellent communications, negotiation and stakeholder management capability;
- Demonstrable EQ and senior executive gravitas; and
- Experience in a NFP or related organisation with similar customer-centric journeys in a complex operating environment desirable.
This is an exceptional opportunity:
- An exciting chance to join an ELT in a highly supportive and values-driven culture;
- A pivotal role delivering a customer-centred marketing strategy to generate growth and driving brand awareness for reputational excellence;
- Be part of an organisation highly committed to supporting the most vulnerable in society and encouraging professional development; and
- A competitive NFP salary packaging.
For a confidential discussion or role related questions, please contact Christine of The Orchard Talent Group on 0419 142 153 or email christine@orchardtalent.com.au. To apply please submit your current CV via the link. Please note applicants must have a legal right to work in Australia.
Applications close 17thJune, 2025.
The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.
